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New App “Rail Madad” – An App to expedite & streamline passenger grievance redressal

June 12, 2018 by wpadmin Leave a Comment


New App “Rail Madad” – An App to expedite & streamline passenger grievance redressal

Shri Piyush Goyal launches “Rail Madad” – An App to expedite &streamline passenger grievance redressal

In line with digital initiatives of Hon’ble PM, Indian Railways has for the first time completely digitized the Complaint management system. Shri Piyush Goyal, Minister of Railways & Coal today launched a new App “Rail Madad” – An App to expedite & streamline passenger grievance redressal. RPGRAMS (Railway Passenger Grievance Redressal and Management System),which has been developed by Northern Railway (Delhi Division) and comprises many novel features including ‘Rail Madad’ – a mobile App to register complaints by passengers through mobile phone/web. It relays real time feedback to passengers on the status of redressal of their complaints- the passenger gets an instant ID through SMS on registration of complaint followed by a customized SMS communicating the action taken thereon by Railway. RPGRAMS integrates all the passenger complaints received from multiple modes (14 offline/online modes currently) on a single platform, analyzes them holistically and generates various types of management reports which enable the top management to continuously monitor the pace of grievance redressal as well as evaluate the performance of field units/ trains/ stations on various parameters viz cleanliness, catering, amenities etc. It also identifies weak/deficient areas and laggard trains/stations for undertaking focussed corrective actions.

Salient features of Rail Madad application are-

• Rail MADAD (Mobile Application for Desired Assistance During travel) registers a complaint with minimum inputs from passenger(option of photo also available), issues unique ID instantly and relays the complaint online to relevant field officials for immediate action. The action taken on complaint is also relayed to passenger through SMS, thus fast tracking the entire process of redressal of complaints through digitisation.

• Rail MADAD also displays various helpline numbers (e.g., Security, Child helpline etc) and provides direct calling facility for immediate assistance in one easy step

• All modes of filing complaints including offline and online modes are being integrated on a single platform, therefore the resultant management reports present a holistic picture of weak/deficient areas and enable focused corrective action by officials concerned.

• The data analysis would also generate trends on various performance parameters of a selected train/station like cleanliness, amenities etc thus making managerial decision more precise and effective.

• Hierarchy based dashboard/reports will be available for management at Division /Zonal/Railway board level and sent through auto email to every concerned officer weekly

Source: PIB


Filed Under: Indian Railways Tagged With: Indian Railways

Revision in Timings of Trains Harihar-Hosapete (Train No.56529/Train No.56530)

November 4, 2019 By wpadmin Leave a Comment

Revision in Timings of Trains Harihar-Hosapete (Train No.56529/Train No.56530) The timings of Train No. 56529/56530 Harihar – Hosapete – Harihar Passenger will be revised with effect from 05.11.2019 as detailed below: Train No. 56529 Harihar – Hosapete Passenger will depart from Harihar at 06:30 hrs instead of 07:20 hrs and arrive at Hosapete at 12:10 […]

INTRODUCTION OF CIRCULAR TRAINS IN CHENNAI DIVISION AND TIME TABLE

April 23, 2019 By wpadmin Leave a Comment

Chennai Circular Train Time Table INTRODUCTION OF CIRCULAR TRAINS IN CHENNAI DIVISION As the detour line between Takkolam -Arakkonam was completed, the following circular train are introduced as special trains with effect from 23rd April, 2019. 1. Circular MEMU Train Special -1 Station Arrived / Departure timing Chennai Beach 10.30 hrs Arakkonam 12.30/ 12.35 hrs […]

Revised Timings of CSMT Mumbai-Hazrat Nizamuddin Rajdhani Express (Train No.22221/22222)

April 17, 2019 By wpadmin Leave a Comment

Revised Timings of CSMT Mumbai-Hazrat Nizamuddin Rajdhani Express New Time Table – CSMT Mumbai-Hazrat Nizamuddin Rajdhani Express (Train No.22221/ Train No.22222) Central Railway has revised the timings of 22221/22222 Rajdhani Express running between Chhatrapati Shivaji Maharaj Terminus Mumbai and Hazrat Nizamuddin with effect from 17.4.2019.The details are as under: Train No.22221   Station   Train […]

New Time Table Jaipur-Chandigarh Intercity Express Train No.19717/Train No.19718

January 23, 2019 By wpadmin Leave a Comment

New Time Table Jaipur-Chandigarh Intercity Express Train No.19717/Train No.19718 New Time Table Jaipur-Chandigarh Intercity Express Train No.19717/Train No.19718 (Daily) will be revised w.e.f. 24.4.2019 KIND ATTENTION RAIL PASSENGERS REVISIONS OF TRAIN TIMINGS FROM 24.04.2019 It is notified for the information of the passengers that timings of Train No. 19717/19718 Jaipur-Chandigarh (Daily) Intercity Express will be […]

Indian Railway Time Table Mumbai Central-Jaipur Train No 12955

January 18, 2019 By wpadmin Leave a Comment

Indian Railway Time Table Mumbai Central-Jaipur Train No 12955 Due to operational reasons, the timings of Train No. 12955 Mumbai Central – Jaipur has been revised. The below changes will be effective from 17th January, 2019: Train No. 12955 Mumbai Central – Jaipur Express arriving at Vadodara station at 00.34 hrs and departing at 00.44 […]

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