Refund Of Fare When Passenger Are Made To Travel In Lower Class For Want Of Accommodation
If the ticket holder of a higher class is made to travel in a lower class for want accommodation in the class for which the ticket was issued, refund of the difference between the fare paid and the fare payable for the class in which it is actually used.
In case of e-ticket, the online TDR shall be filed within two days of the date of issue of the certificate (excluding the day of issue of the certificate) and the original certificate (GC / EFT) issued by the ticket checking staff (TTE) at the time of journey is to be send to following address: through post: Group General Manager / IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055.
In case of i-ticket, the original certificate (GC / EFT) issued by the ticket checking staff (TTE) at the time of journey is to be send to following address: through post: Group General Manager / IT, Indian Railway Catering and Tourism Corporation Ltd., Internet Ticketing Centre, IRCA Building, State Entry Road, New Delhi – 110055.
Refund will be processed through TDR only after receiving the original certificate (GC/EFT). IRCTC will forward the claim to Concerned Zonal Railways under whose jurisdiction the train destination falls. After receipt of the refund amount from the said Railway, refund amount will be credited back to same account of user through which payment was made through opted payment Gateway.
Source: http://contents.irctc.co.in